How to File a Complaint
The Midwives Association of Washington State (MAWS) is aware that some healthcare providers, mothers or family members may have concerns about the care provided by a Licensed Midwife who is also a MAWS member. For that reason, we would like to make you aware our Quality Management Program as well as our state sanctioned and approved Incident Review Process.
Any patient, client, family member, healthcare provider, allied birth professional, or facility may File a Complaint against one of our midwives to the Quality Management Program (QMP). Click here to download the Complaint Form.
Once a complaint is received, the QMP Committee reviews the information and begins a review if the case meets criteria for investigation. Review panels are convened and the findings are reported back to the MAWS QMP committee. If any laws have been broken we are obligated to notify the Department of Health.
As a statewide midwifery organization, we appreciate your feedback in order to identify practice trends or any gaps in education. We organize bi-annual Continuing Education Conferences for our members based partly on incident and peer review data. MAWS members are committed to the continuous improvement of maternity care services in Washington State.